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Client Manager
(CM)
The client manager is an interactive web-based CRM application that
provides both customers and suppliers easy to use features to track
the life cycle of the products and services sold to them.
The system will help
organizations keep in touch with their customer base through direct
marketing campaign and email reminder messages. The
system has a number of key modules:
- Customer
registration
- Company
and customer interaction summary
- Product
service history and future schedules
- Service
Center location information
- Appointment
setup
- Automatic
e-mail reminder
These
modules allow customers to identify all the products they own of
the company and obtain the service history and future service needs
for that product as well as allow them to book maintenance or replacement
online. In addition, the system also allows the customers to locate
a customer service center or outlet near them.
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